How long does it take to order furniture?
Generally it takes 6-8 weeks to receive your custom upholstered furniture. Since it’s made to order, it’s made especially for you. Also, since most upholstery is made back East, it has to be shipped.

Casegoods (tables, dresser etc.) even though they might be in stock, can take 4-6 weeks because of shipping.
If upholstery is made here, and if casegoods are stocked here, it obviously takes less time to receive.

If something is in stock locally, like upholstery that only comes in the fabric shown, or casegoods, we can often pick your order up within a couple of days or weeks. Each factory and vendor is different.

We obviously want you to receive your order as quickly as possible, so we continually check your orders to make sure there are no delays.

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What kind of deposit is required for custom orders?
We need a 60% deposit on all orders. Your balance is due when you either pick up your items, or when we deliver them.

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Do you Deliver?
Absolutely. Our delivery charges vary depending on what you’ve ordered and where you live. If it’s one piece, and you’re within 5 miles, Delivery is usually $50.

If you live farther, then Delivery increases slightly, to $60-$75.

If you’re receiving several pieces or an entertainment center, we do charge a little more.

If you’d rather, you can always pick up your order, and it helps if we know when you plan on coming so we can make sure we have someone to help you load everything up.

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What if I don’t like my custom furniture when it comes in?
Before we order anything we really try to make sure you’re going to love it, because once it’s ordered we can’t cancel it. Vendors do not accept returns.

If you really don’t like what you’ve ordered, once you’ve paid for it, we can take it back on consignment. This means that when we sell it, we refund your money.

If it’s casegoods, we do the same.

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What if what I’ve ordered comes in damaged?
This is an issue with internet sales.

We open, inspect and assemble all furniture before you take receipt. If something comes in damaged we contact the vendor and make arrangements to either fix it if it’s minor, or to have it replaced if necessary.

We let you know there’s an issue so there are no surprises.

When you purchase over the internet, you don’t always have someone to take care of this type of problem, and it can get to be a real mess. A lot of merchandise, mostly casegoods, are imported today, and the vendor never really sees the product when it comes into their warehouse since everything is boxed. There’s no way they can determine if something is damaged unless the carton itself is damaged.

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What about the quality of furniture I’d order from you versus what I’d buy at Target or Costco?
Most of the wood furniture we all receive today is imported. That’s something every business has had to deal with.

There is a big difference in how something is made and when you’re selling based on price point, you’re not giving your customer the opportunity to purchase a better quality item.

We have some of the same price points you’d find at a discount store. These are generally for people who just don’t want to spend a lot of money, but the old saying is true “You get what you pay for” so you need to know that going in.

Most inexpensive furniture needs to be assembled, so when you purchase from Target or Costco, you often have to put everything together yourself. And if there is a flaw, you have to return it.

Sometimes Costco, for example, will make a purchase of a container of leather furniture, and what you see is what you get. It’s not always the same quality as the furniture you’d purchase in a furniture store, even though it may look like it, and you definitely are purchasing basic stock.

We’ve tried to have a great look at a variety of price points. Sometimes people say they thought we were expensive until they saw our prices. We also try to have products that we can stand behind. If something is really inexpensive, it can’t be made very well, and you won’t get a lot of good years of usage.

If you don’t care if someone says “Oh, I saw that at Costco” or you don’t expect it to last very long, then buying “cheap” is okay. If you’d like to have something different than your neighbor, and you’d like to have furniture that lasts longer, then buy better furniture.

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